Refund policy
Return & Refund Policy
Overview
At THE MUSE, customer satisfaction is our highest priority. If you are not completely satisfied with your purchase, we are here to assist you. This Return & Refund Policy explains the terms, conditions, and procedures for returning products and receiving refunds.
Return Policy
Eligibility for Returns
- Each order is custom-made once placed, so returns are only accepted if there is a defect in the fabric, stitching, or material.
- return is accepted if initiated 24 hours from the date of delivery.
- Items must be unused, unopened, and in their original packaging.
- A valid proof of purchase (order confirmation or receipt) is required for all returns.
- acceptance of returns or exchange is subject to inspection and approval by the team, once approved , our team will guid you through the next steps to ensure a smooth process.
- choosing the wrong size is not our responsibility so please make sure to check the size guid before placing the order , there will be no exchange or returns.
How to Initiate a Return
Contact Us:
Email us at themuseline.uae@gmail.com with your order number, the item(s) you wish to return, and the reason for the return.
Return Shipping Costs
Damaged or Defective Items: If the return is due to a manufacturing defect or our error, we will cover the return shipping cost.
Refund Policy
Refund Processing Time
- The return window is 24 hours from delivery.
Late or Missing Refunds
If your refund has not arrived:
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Recheck your bank account
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Contact your bank or card provider
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If the issue persists, email info@themuseline.com
Exchanges
We only replace items if they are defective or damaged. To request an exchange, contact themuseline.uae@gmail.com.
Contact
📧 Email: themuseline.uae@gmail.com
📞 Contact No: +971 58 547 9780
📍 Location: Dubai, United Arab Emirates (UAE)